this privacy statement in order to demonstrate our firm commitment to privacy.
The following discloses our information gathering and dissemination practices
for this website,
We maintain a record of all information that you submit to
We will not resell, trade, lease or rent to third parties any personally identifiable information about you or about any of your designated
Keyholders®, message recipients, or anybody you identify in the course of using any of the services provided here at
Some users will be referred to us from a third party after having established a customer relationship with that third party.
If a client of a third party uses any of our services, having been referred to us by the third party, that third party may
from time to time be granted access to personally identifiable information, including data entered by the client into the
services used at
Although there are no plans in place, in the event that our company is acquired by another company, then it is likely that
the databases managed by us would be included as part of that acquisition. All customers would be notified of this event,
and would be given the opportunity to remove their data from our systems.
Our site's registration form requires users to give us
contact information (such as their name and email address). We use
customer contact information from the registration form to send the user
information about our company and promotional material from some of our
partners, but only if the user has requested to receive such information.
If permitted by you,
may use this personal information
to contact you, your Keyholders® or your message recipients for various
reasons relating to the services offered through the site. For example,
you may receive a notice from
to update your Last Will
and Testament if a law has changed in your local jurisdiction which may
affect your Will, or you may receive a reminder to update your message recipient
email addresses. In addition, we may wish to inform you about new
features we have added to the web site, or we may wish to find out more
about how useful you find particular features or services. Users may
opt-in or opt-out of receiving future mailings; see the "Choice/Opt-in and Opt-out" section below.
Our site uses order forms for customers to request some
of our products and services. These forms collect additional customer
contact information (such as their mailing address) and financial information
(such as their credit card number). To process orders, we require
collection of the customer's name, billing address, phone number, email
address, shipping address and credit card information. We use this
information solely to process customer orders and, if any questions or issues
should arise, to contact customers about their order. We share this
information, and only that information which is absolutely necessary, with
those third parties that are involved in the processing of customer orders.
For example, in the normal course of doing business we may be required to
contact the financial institution that issued a customer's credit card and
to provide shipping address information to the shipping carrier that delivers
customer orders. The customer's contact information is also used to
get in touch with them when necessary. Financial information that
is collected is used to bill the customer for products and services.
does not store any customer credit card information
on our web site, in our databases, or on our web servers.
Your member registration and contact information (such
as your name and email address) is stored in your member profile. This information
can be accessed by the owners, administrators and support staff of
for the purposes of maintaining the web site and processing customer service
requests. This information may be used to contact our customers if
they have requested us to do so.
Once you have established an account with
and have chosen to create some messages to be delivered in the future via
email, you have the option of notifying your email recipients that they
have been selected to receive an email message from you (with or without
revealing your name) and that they should notify
email address changes. All of this activity is under your control,
based on the options and preferences you have selected for this particular
The nature of our services also require that we collect
sensitive personal information from our customers. For example, we
may require you to specify your property and asset information for the purposes
of creating your Last Will and Testament. We use industry standard
encryption algorithms for storing all of this sensitive personal information
in a highly encrypted format on our server, and the design of
ensures that this sensitive information is only made available to the specific
people designated by yourself, and only at the appropriate time. More
information regarding the security of this sensitive information is described
below, in the Security section.
This site uses state-of-the-art digital encryption and
security technologies to protect the privacy and security of our member
information and has specific security measures in place to protect the loss,
misuse and alteration of the information under our control.
All data passing from your computer to
is authenticated and encrypted using 256-bit Secure Socket Layer (SSL) encryption
using technologies provided by Comodo, the world's largest SSL certificate
provider focused solely on security. This is the most advanced
level of encryption available today, and it means that any information sent
from your computer is scrambled in a way which makes it completely unintelligible
if intercepted. When you are on a secure section within the
site (i.e. after you have logged in as a member), a padlock will appear on your web browser. This is your assurance that
the encryption is in place and that you are communicating across a secure
Furthermore, all sensitive personal information is stored
in a highly encrypted format on our server. We use an industry standard
high security streaming-encryption algorithm known as "RSA" to encrypt all
sensitive personal information before it is stored online. RSA is a public-key
cryptosystem developed by MIT professors Ronald Rivest, Adi Shamir and Leonard
Adleman. (To give you a feeling for the level of security provided by this
encryption, it has been estimated that with the most efficient algorithms
known to date, it would take a computer operating at 1 million instructions
per second over 300 quintillion years to break the encryption.) Also,
the encryption method used ensures that the only way possible to access
and view the sensitive personal information stored here by a
member is by using a private internal encryption key which is unique for
every member. Our software algorithms ensure that the encryption and
decryption of a member's sensitive personal information can only be performed
by the member themselves, or by those designates to which the member has
provided a separate unique key known as a "Keyholder® ID". It is not
even possible for the operators of this web site to decrypt a member's sensitive
personal information without knowledge of this encryption key.
Note that some services require temporary decryption of a member's documents
as part of the operation of providing that service.
For example, if the member wants to have their Will reviewed by one of our legal
professionals, or wants to have their documents printed and mailed to them, then
the software will automatically decrypt these documents as part of the member's
instructions to have these services performed.
We also provide 2-Factor Authentication (2FA) and recommend that all members turn on this
feature within their account, to protect against unauthorized access.
2FA works by adding an additional layer of security to your online account.
It requires an additional login credential – beyond just the UserID and Password – to gain account access.
Getting that second credential requires access to something that belongs to you, such as
a cell phone and/or a personal email address.
As an additional security measure, all successful and
unsuccessful attempts to login to a member's account are logged in our database
along with date/time stamps, IP addresses, and other detectable information
from the user. This information will be used for law enforcement purposes
and for the protection of our members should there be any suspicion of unauthorized
access to our database.
Furthermore, we offer members the option of receiving
an email alert message whenever their sensitive personal information is
accessed, or attempted to be accessed, using a valid key. If unauthorized
access is suspected, clicking a link within the email will immediately disable
access to the member's sensitive personal information for that key, until
the member re-enables the access themselves, or until we are contacted by
the member and provided with specific information validating their identity.
To protect against catastrophic data loss, daily backups
are performed on each of our servers. Hence, if any one of our servers experienced technical difficulties,
our member data would not be at risk.
Physical protection of our primary systems includes:
- Fire detection and fire suppression systems with
dry pipe pre-action sprinkler systems
- N + 1 redundant power supplies, providing dual power
feeds and backup batteries, water coolant systems and generators
- N + 1 redundant climate control, providing primary
and backup chiller units, cooling towers, and water storage
- Local network operations center (NOC) for monitoring
all data center operations
- 24x7 monitoring and support of network connection
and server availability
- 24x7 uniformed guard service with interior and exterior
closed-circuit television surveillance
- Electronic access at all data center entrances, including
biometric hand scanners
- Electronic key management systems and individually
The most important security element of any service is the team that runs it.
We do not use any temporary staff, nor do we use any offshore or outsourced staff.
All of our services were developed locally, and no contract staff were used in the coding of our site.
Furthermore, every member of our support team is a full time employee and has been with the company for over five years.
We all love working here and are here to help you.
As you can tell by reading the above, we take the security
and privacy of all of our member information very seriously.
Choice/Opt-in and Opt-out
Our site provides visitors the opportunity to opt-in and opt-out of receiving email communications from us
and our partners at the point where we request information about the visitor.
Members can also opt-in and opt-out of receiving future email communications by visiting
logging in with their member UserID and Password, and changing their "Member Email"
preferences in their member profile. In order to comply with privacy regulations including
GDPR, PIPEDA, and other international privacy laws, by default the member preference is set to "opt-out".
Furthermore, this site allows users to remove all of their information from our database,
to not receive future communications, or to no longer receive our service, either by sending an email to
or by sending postal mail to the company address listed on our Contact Us page.
Sharing of Information and Unsolicited Communications
Aside from the aforementioned third parties involved
in the processing of customer orders, we do not share personally identifiable
customer information with any other entities.
In addition, we do not send to customers any communications
that they do not explicitly request from us. For example, the only
way for a member to receive our email news updates is if they explicitly
choose to subscribe, either when joining as a new member, or by checking
the appropriate box in their member profile when they are logged in.
This site gives users an option for changing and modifying
information previously provided. Members can simply
and modify any information using the link available on the Member Home Page.
Our site uses a feature of your browser called a "cookie" to keep track of your
identity and preferences while you are connected to our site. There are two types of cookies:
those that store and retrieve information from your computer's hard drive, and "per-session"
cookies which do not store or retrieve any information from your hard drive.
per-session cookies. These per-session cookies are temporary, reside only in memory (not on your hard drive),
and are destroyed when you leave the site or if you remain inactive for 30 minutes.
that any information about our members is not in danger of being disclosed to other people or
services which may have access to your system.
We use third-party advertising companies to serve ads when you visit our website.
These companies may use information (not including your name, address, email address, or telephone number)
about your visits to this and other websites in order to provide advertisements about goods and services
Google's use of the DART cookie enables it to serve ads to our users based on their visit to our site
and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the
In addition, our site hosts cookies provided by other third parties. These include:
- Google Analytics (for our reporting of traffic and page views on the website)
- Yahoo/Bing ads (for our reporting of conversions from ads placed on the Yahoo/Bing network)
- Azure Application Insights Client Analytics (for website health and traffic analysis)
We do not use any Facebook or Twitter tracking pixels nor do we allow Facebook or Twitter to create any
cookies on our website.
The protection, privacy and security of our member information is one of our highest priorities.
This site contains links to other sites.
is not responsible for the privacy practices or the content of such Web
If you have any questions about this privacy statement,
the practices of this site, or your dealings with this Web site, feel free
to contact us.